I didn't receive my custom vid yet, what do I do?

If you purchased a custom vid and it passed the due date without contact from the MV Star, please contact our support team and provide us with the MV Star's username. 

We will reach out to the respective MV Star to assure that you receive what you have paid for.

If she is unable to fulfill the custom vid order after the reminder and due date, a refund will be granted. 


Note: There are various delivery options, as MV Stars set their own, however, if you did not pay for rush delivery we allow models 30 days from the purchase date to fulfill Custom Vid orders.