I didn't receive my custom vid yet, what do I do?

Custom Vids may have various delivery timeframes. Some Stars offer delivery within 24-hours, 1-weeks, 2-weeks etc. If you did not pay for expedited delivery- Stars have 30 days from the purchase date to fulfill Custom Vid orders. 

If you purchased a custom vid and it passed the due date we encourage you to contact the MV Star directly.

If there is no contact from the MV Star, please contact our support team and provide us with the MV Star's username, and if possible Sales ID. We will reach out to the respective MV Star to assure that you receive what you have paid for.

If the MV Star is unable to fulfill the Custom Vid order after the reminder and due date, we will do everything we can to help you out!