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Can I request a refund on a purchase ?

All sales are Final and Non-Refundable except in the following 2 cases within 90 days of purchase date:

Custom Vids: If you do not get your Custom Vid - If your order has exceeded the due-date, you can email help@manyvids.com and we would be happy to contact the MV Star on your behalf and if unfulfilled, a credit to your MV Wallet will be issued.

Store Items: If you do not get your store item purchase -First verify the delivery date (*MV Stars have 30 days from the order date to fulfill the order.). If your order has exceeded the due-date you can email help@manyvids.com and we would be happy to contact the MV Star on your behalf and if unfulfilled, a credit to your Wallet will be issued. 

Other Non-Receive Purchases:

ids: If a vid is corrupt/broken, a test will be done and if there are issues with the vid, we will provide Members with a Wallet credit.

Contest Votes, Fund Me, Tips: All contest votes, Fund Me donations and Tips are voluntary donations and cannot be refunded or deducted from an MV Stars earnings. If an MV Star has promised an incentive in exchange for this voluntary donation, they are liable to fulfill the purchase. If you do not get your incentive, you can message the MV Star through the PM by clicking on the envelope at the top-right of the page. If they do not respond, you can email help@manyvids.com and we would be happy to send them a courtesy reminder.

Tokens: Tokens are voluntary tips given to a performer during their MV Live show. Tips are non-refundable and cannot be deducted from an MV Star’s earnings. If an MV Star has promised an incentive in exchange for tokens, you must contact them directly to discuss the purchase.

 

Comments

  • Avatar
    domingo49

    Looks like I was charged 3 times for the same video. Since all sales are final, can I get an exchange of content for the other 2 purchases of the same video

  • Avatar
    Laura

    Hello domingo49,

    We just sent you an email about your situation. Please review the email and reply if necessary.

    Thanks,

  • Avatar
    Skaternicholas

    Haley420 took two hours to respond to my purchase and was rude after I sent a few messages with questions about the purchase. What can be done?

  • Avatar
    Cortez Geo21

    I want a refund because I paid I didn’t receive nothing for what I paid for

  • Avatar
    Laura

    Hi!

    Please contact our Support team via email help@manyvids.com or by clicking Support from your drop-down menu when logged in. We would be happy to help you mediate your purchase inquiry.

  • Avatar
    Soxfan524

    I purchased a video, and it said the transaction was unsuccessful. However the money has been taken out of my account twice.

  • Avatar
    Laura


    Laura June 14, 2018 10:25
    Hi!

    Please contact our Support team via email help@manyvids.com or by clicking Support from your drop-down menu when logged in. We would be happy to help you!

  • Avatar
    Locus19991

    I bought a mv crush membership by accident can it be refunded?

  • Avatar
    Laura

    Hi there! I see that you submitted your inquiry to our Support Team. We will answer you as quickly as possible.

    Thank you!

  • Avatar
    maddogg badboy1

    They deleted my account and banned me

  • Avatar
    maddogg badboy1

    They deleted my account and banned me

  • Avatar
    maddogg badboy1

    They deleted my account and banned me

  • Avatar
    maddogg badboy1

    For no goddamm reason jus waiting for refund

  • Avatar
    Laura

    Hi there! Looks like you've already reached out to us via email.

  • Avatar
    Zack Thomas

    My account was just banned for Spam. Please reactivate. I'm not spamming anything

  • Avatar
    Laura

    Hi Zach! You'll need to reach out to us via email - help@manyvids.com

    Thanks!

  • Avatar
    Zack Thomas

    I did. Alex said the account was re activated. It is not. Still can't login.

  • Avatar
    Laura

    Everything appears to be in order now. :)

  • Avatar
    Irunahyro

    I accidentally bought a mv crush membership. It hasn't been an hour or so since then. Can it be refunded?