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Vid Upload Troubleshooting Tips

Here are some basic issues/inquiries we can ask to troubleshoot the upload issue. 

 

1. Browser Type: 

- Edge = not fully compatible with uploads, they appear to 'drop off' after the upload completes 

- Internet Explorer = not fully compatible with uploads, they appear to 'drop off' after the upload completes 

-Safari = appears to give upload error message periodically

-Firefox = compatible most of the time

-Chrome is the preferred browser for MV

Please use Chrome when possible. If your upload fails in Chrome, please open a Chrome Incognito tab or window. If it fails again, email help@manyvids.com with a full-page screenshot so we can have our Tech team review the issue. 

 

2. File size and type:

-Supported file types are M4V, MP4, MOV, WMV, AVI, MPG. - Vid must be under 5GB in size and over 1:00 minute long.

 

3. Extensions and/or other programs in use:

-Browser add-ons could interfere with the upload process, please disable any browser add-ons when uploading. 

 

4. Internet Connection & Bandwith:

-Other programs or websites may be using the upload bandwidth which may cause interference and/or failed uploads.  

-Run a speed test (http://www.speedtest.net/) and send a screenshot of the results to help@manyvids.com so we can further analyze. 

 

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