Here are some basic issues/inquiries we can ask to troubleshoot the upload issue.
1. Browser Type:
- Edge = not fully compatible with uploads, they appear to 'drop off' after the upload completes
- Internet Explorer = not fully compatible with uploads, they appear to 'drop off' after the upload completes
-Safari = appears to give upload error message periodically
-Firefox = compatible most of the time
-Chrome is the preferred browser for MV
Please use Chrome when possible. If your upload fails in Chrome, please open a Chrome Incognito tab or window. If it fails again, email email@example.com with a full-page screenshot so we can have our Tech team review the issue.
2. File size and type:
-Supported file types are M4V, MP4, MOV, WMV, AVI, MPG. - Vid must be under 5GB in size and over 1:00 minute long.
3. Extensions and/or other programs in use:
-Browser add-ons could interfere with the upload process, please disable any browser add-ons when uploading.
4. Internet Connection & Bandwith:
-Other programs or websites may be using the upload bandwidth which may cause interference and/or failed uploads.